Zip, the AI platform for enterprise procurement trusted by OpenAI, T-Mobile, and Discover, today announced the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting. The study found that Zip delivers 386% ROI for large enterprises, paying for itself in under 6 months, and validating that Zip delivers more value than any other platform in the category.
Forrester interviewed decision-makers at four global enterprises spanning retail, consumer goods, and financial services – organizations with revenues ranging from $10 billion to $45 billion and workforces of up to 150,000 employees. Based on these interviews, Forrester constructed a composite organization to model the financial impact across this range of enterprises.
Forrester’s study found that Zip delivers significant, measurable value across three core areas:
- Cost savings and spend optimization from improved spend governance and renewal discipline: Increased spend under management and centralized orchestration enable more consistent compliance and earlier visibility, strengthening overall control of spend and delivering an average savings of 3.3% of all spend flowing through Zip.
- Improved Cycle Time And Efficiency Through Intake And Procurement Orchestration: Simpler intake, automated routing, fewer handoffs, and audit-ready workflows driving an average 70% reduction of time spent submitting and approving requests for employees making purchase requests, reviewers, and procurement teams.
- Reduced system administration and IT effort: No-code workflow maintenance, fewer IT change requests, and consolidation into a single orchestration layer reduce ongoing overhead. One Chief Procurement Officer in the study said, “The engineering time required to manage [our previous solution] versus Zip was probably 4 to 5X of what it is today for Zip.”
Beyond quantified benefits, the study also identified faster cycle times, improved compliance, reduced third-party risk, enhanced audit readiness, and greater process flexibility as additional advantages enterprises experienced with Zip.
“We have far and away exceeded our savings expectations,” said a VP of Strategic Sourcing and Procurement at a large retail enterprise interviewed for the study. “From an ROI perspective, the business has enjoyed a 10X return on our investment.” The Senior Global Director of Digital Procurement at a top ten consumer goods company described how within the first five weeks, they already had around 300 requests in Zip’s system, more than they had processed in the entire prior year, representing $3.9 billion, or roughly 15%, of the $25 billion spend in scope. “Next year … I’ll be stunned if we don’t hit $10 billion.”
The Forrester study caps a breakthrough year for Zip. The company was recently named a Visionary in the 2026 Gartner Magic Quadrant for Source-to-Pay Suites – the youngest company ever recognized – and has delivered over $6 billion in total customer savings. Snowflake has saved $305 million with Zip, Discover eliminated 3,000 manual approvals annually, and Canva cut procurement cycle times by 70%. With wall-to-wall deployments at hundreds of global enterprises including OpenAI, T-Mobile, Gap, Shell, and Anthropic, Zip continues to define what modern enterprise procurement looks like.
“We built procurement orchestration because legacy enterprise software left massive gaps in adoption and value realization. This study proves that thesis,” said Rujul Zaparde, Co-founder and CEO of Zip. “These are organizations that have invested in procurement technology for decades, yet were still leaving millions on the table. Now we are compounding our ability to deliver value with AI. Zip is positioned to deliver more value in the next two years than legacy procurement software has in twenty.”
About Zip:
Zip is the leading AI platform for enterprise procurement. Through one platform, Zip unifies how companies purchase – replacing fragmented tools and manual processes with intelligent orchestration that procurement teams and employees actually want to use. Zip is the only procurement orchestration platform with full intake-to-pay capabilities and has the most widely deployed AI agents in enterprise procurement. Zip has delivered over $6 billion in customer savings and powers modern procurement for hundreds of global enterprises, including Anthropic, AMD, Discover, Dollar Tree, OpenAI, T-Mobile, and more. Visit www.ziphq.com.
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